The St. Regis Bal Harbour Resort

High standar of hospitality

Yuk

Seluruh staf yang kami temui selama kami tinggal sangat luar biasa. Properti indah terletak di pantai. Kami tinggal di kamar grand deluxe. Ruangan itu sangat luas dengan balkon ukuran baik yang menghadap ke pantai & laut. Tempat tidur nyaman & ada mini bar yang terisi penuh di kamar. Berjalan di lemari adalah ukuran yang baik dengan lemari penuh. Properti ini sangat ramah anjing.

Been coming here for many years, hotel is a really nice but the service has gone very very down hill. Below are the issues that occurred during my latest stay:- Had many issues with my AC which took multiple days to resolve. Room was 85 degrees. They sent a engineer to fix the AC on night 1, he said he fixed the AC. Woke up sweating bullets, AC was not fixed. Called back night 2 in the morning, they sent another 2 engineers who said they fixed the problem. Got back to the room after being at the Day Villa we paid 650$ for to avoid being in a hot room & the AC was still not fixed, still 85 degrees. I asked for a new room and they denied my request and gave me a 600$ credit. The room was well over $600 a night so I find this very unfair. I gave up at this point as I just wanted to try to enjoy my vacation. My fianc has asthma and was having breathing problems due to how hot the room was at this point. We decided not to stay after night 2 even though we had 3 nights.- Booked a 90 minute massage before arriving online. Upon arrival we decided wed like to get a couples massage so I attempted to call the Spa to change this. They did not answer there phones for 2 days. I called the front desk multiple times and explained the situation, they just forwarded my call to the Spa who did not answer the phone again and again. Finally only 2 hours before my massage, they called. The lady who called me was very rude and said they can move it as a courtesy however they only had one time slot available for a couples massage and we already had plans to leave at this point and go to a different hotel. Because of this, I asked to cancel and they said they will still have to charge me the full price of the massage + 20% to cancel. They said theyve been trying to reach me for the past two days so its not there fault. Theres no way they were trying to reach me, Ive received numerous calls from the hotel which Ive answered and had no communication problems whatsoever.Ive stayed at many different St Regis hotels around the United States and Ive never dealt with this kind of service. St Regis Atlanta for example which I stayed at only a few months ago was an absolute joy, and the service was fantastic. If you are vacationing to Miami, I highly recommend checking out other options as you will definitely be disappointed as this hotel does not live up to the St Regis brand.

Kami tidak dapat menemukan satu masalah pun dengan hotel ini.Kami telah tinggal di banyak hotel St. Regis dan Ritz dan sejauh ini adalah hotel layanan terbaik yang pernah kami tinggali. Staf benar-benar peduli dengan pengalaman Anda; kami menginap di Imperial Suite mereka suite ini sangat rapi. Anda tidak ingin pergi ... lokasinya adalah "Beverly Hills of Miami"Makanan dan propertinya mudah 5 bintang!!!!Anda membayar banyak tetapi Anda mendapatkan banyak !!!Kami ingin mengucapkan terima kasih secara pribadiAnthony Staf Kolam RenangRick - BarFacundio Staf Kolam RenangDavid PramutamuSemua staf di hotel dan termasuk housekeeping!